Looking for a job where you can play with microspheres?

Ott Scientific

The Ott Scientific family of companies comprises Polysciences, Bangs Laboratories, and Ethos Biosciences. Together, we bring the whole of our experience with best-in-class facilities and scientific, technical, analytical, and manufacturing capabilities to serve customers around the globe. We deliver highly specialized products and services that support scientific discovery and innovations.

Bangs Laboratories
Bangs Laboratories experience in microsphere synthesis and fine particle analysis have established us as a leading manufacturer of polymer, silica and magnetic microspheres for diagnostic, research, and flow cytometry applications. We also manufacture many specialty products to support validation and QC programs for analytical instruments, including a broad portfolio of fluorescent, count, size, and cell viability standards.
 

Customer Service Specialist

SUMMARY:

We’re hiring a Customer Service Specialist to be the first point of contact with Bangs customers. The ideal candidate has experience in managing customer communications and effectively translating customer needs to internal business partners. The role works closely with our shipping/warehouse fulfillment and sales teams to ensure we provide the highest level of service to our customers. This position is Monday-Friday 8:00-4:30 pm on-site in our Fishers, Indiana headquarters.

Essenstial Duties & Responsibilities:

  • Manage incoming and outgoing customer communication through phone and email.
  • Data entry and management of customer documentation: purchase orders, invoices, etc.
  • Investigate customer's problems and complaints, and coordinate responses from relevant Bangs personnel: sales, quality, technical service, etc.
  • Respond to inbound sales inquiries through phone, email, and Bangs website.
  • Oversee the onboarding of new customer accounts and maintain up-to-date customer contact information in Bangs ERP (4D for Mac).
  • Recommend improvements to the internal work processes associated with the customer service department.

Job Qualifications:

  • Bachelor's degree in a related field (e.g., life sciences, scientific discipline) preferred.
  • 3-10 years of customer service or technical support experience.
  • Familiarity with ERP and CRM systems: Apple Mac and the 4D ERP for Mac is a plus.
  • Excellent writing and communication skills.
  • Proficient in Microsoft Office (Outlook, Excel, Word).

What We Offer:

  • Culture
  • Great people
  • Peer to Peer Recognition
  • Broader, hands-on work experience
  • Clean and Modern Equipment & Labs
  • Fun company events
  • Competitive Wages & Generous Year-end Bonus
  • Comprehensive Benefits
  • 3 Medical PPO Medical Plans with Telemedicine, Rx, & Vision
  • 2 Dental Plans
  • Healthcare, Dependent care, & Commuter Flexible Spending Accounts
  • 401(k) with company match
  • Financial Health & Wellness w/1:1 Coaching
  • Basic & Supplemental Life Insurance
  • Accident, Hospital Indemnity, & Critical Illness
  • Paid Time Off
  • Short & Long-term Disability
  • 9 Paid Holidays

Must have legal authorization to work in the US and will not require sponsorship.
Bangs Laboratories is an equal opportunity employer. Drug-free workplace. Tobacco-free work site.
Bangs Laboratories does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit and business need.
Equal access to programs, services, and employment is available to all persons. Those applicants requiring reasonable accommodation to the application process and/or interview process should notify a the Human Resources Department be emailing hr@bangslabs.com.

Please apply here

 

office manager

SUMMARY:

We are seeking a regular, full-time Office Manager to join our team in Fishers, IN. The position will work together with several areas of the company including customer service, accounting, purchasing, building maintenance, and management.

Essenstial Duties & Responsibilities:

  • Assist Purchasing with coordination of office supplies inventory and purchasing.
  • Assist Customer Service with organization and maintenance of customer invoices and shipping documents.
  • Assist Customer Service with processing of new customer credit reference checks.
  • Responsible for mailing customer invoices that are not automatically e-mailed.
  • Responsible for application of customer payments.
  • Responsible for processing customer credit card payments.
  • Assist Accounting Manager with Accounts Payable entry.
  • Responsible for filing company receipts and bill payments.
  • Responsible for emailing customer statements upon request.
  • Responsible for sending past due notices at 60 days to customers.
  • Assist Accounting Manager with customer accounts 90+ days past due.
  • Responsible for greeting building visitors at the main entrance.
  • Responsible for retrieving and distributing company mail.  
  • Serve as backup to Customer Service for answering phones.
  • Responsible for all other administrative tasks as necessary.

Job Qualifications:

  • Exceptional organizational skills;
  • Attention to detail and excellent proofreading skills are essential;
  • Flexible, adept at multitasking, and able to set priorities;
  • 3 years administrative experience & Associate or Bachelors degree preferred;
  • Must have the ability to move up to 30 lbs.

Preferred:

  • Experience in working with multiple company departments and employees in multiple locations;
  • Familiarity with any accounting software is a plus.

What We Offer:

  • Culture
  • Great people
  • Peer to Peer Recognition
  • Broader, hands-on work experience
  • Clean and Modern Equipment & Labs
  • Fun company events
  • Competitive Wages & Generous Year-end Bonus
  • Comprehensive Benefits
  • 3 Medical PPO Medical Plans with Telemedicine, Rx, & Vision
  • 2 Dental Plans
  • Healthcare, Dependent care, & Commuter Flexible Spending Accounts
  • 401(k) with company match
  • Financial Health & Wellness w/1:1 Coaching
  • Basic & Supplemental Life Insurance
  • Accident, Hospital Indemnity, & Critical Illness
  • Paid Time Off
  • Short & Long-term Disability
  • 9 Paid Holidays

Must have legal authorization to work in the US and will not require sponsorship.
Bangs Laboratories is an equal opportunity employer. Drug-free workplace. Tobacco-free work site.
Bangs Laboratories does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit and business need.
Equal access to programs, services, and employment is available to all persons. Those applicants requiring reasonable accommodation to the application process and/or interview process should notify a the Human Resources Department be emailing hr@bangslabs.com.

Please apply here